Warranty Page

Warranty Policy:


Lifetime Warranty:

Palmonas provides a Lifetime Warranty for plating of all our demi-fine jewellery pieces, ensuring you can enjoy the jewellery the way you want to!

 Claim Process:

  1. Capture a photo of the tarnished item.
  2. Email care@palmonas.com with your order number, photo evidence, and the claim.
  3. Self-ship the product to our official address (A Wing- 1st floor, Kensington Court, Lane Number 5, opposite Malaka Spice, Koregaon Park, Pune, Maharashtra 411001) and share courier details with AWB number.
  4. Upon receiving the product, you'll receive store credit based on the credit terms given below which will be valid for 6 months from the issue date.

Credit Terms:

- 0-6 months: 50% of invoice value
- 6-12 months: 25% of invoice value
- After 12 months: 15% of invoice value


Exclusions from Warranty:

- Damage or breakage because of wear and tear.
- Third-party resizing or alterations.
- Damage to zirconia crystals due to mishandling.
- Loss of crystals or stones on the jewellery
- Not applicable on luxury handcrafted sets.


Jewelry Care Tips:

- PALMONAS jewellery is crafted for daily use. There are no do's and don'ts ! Just enjoy it everyday the way you want to!!


Breakage Warranty:

- Palmonas offers a customer-friendly breakage warranty.
- In case of breakage during usage, claim 15% of the product value as PALMONAS cash.
- Cash is redeemable within 6 months online or offline.