Privacy Policy

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

• “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. But we do not store your credit card and other payment details with us. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

We shall not be responsible for the authenticity of any of your personal information or sensitive personal data or information supplied by you.

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Please note that we do not alter our Site’s data collection and use standard practices when we see a Do Not Track signal from your browser.

Prior to the creation of account and sharing your information and personal data including sensitive personal data or information, you have an option to not provide the same and also not give us consent to use the same. However, in such a scenario, we reserve the right, at our sole discretion, to not provide any goods or services.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below or you can email to

legal@palmonas.com

with subject “Review/Changes of my Personal Data”.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

In case you want to review any of your personal information that have provided us or you want your personal data or any portion of it corrected, updated, or deleted, please contact us through the contact information below or you can email to

legal@palmonas.com

with subject “Review/Changes of my Personal Data”.

We will make the necessary changes within 60 days of receipt of such written communication.

You may, at any time, also have an option to withdraw your consent given. However, such withdrawal of the consent shall be sent in writing to us through the contact information below or you can email to

legal@palmonas.com

with subject “Withdrawal of Consent for my Personal Data”. We will make the necessary changes within 60 days of receipt of such written communication. However, in such a case, we reserve the right, at our sole discretion, to not provide any further goods or services.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

By accepting these Terms of Service, you consent to receive communications from us through various channels, including in-app messages, SMS (Short Message Service), RCS (Rich Communication Services), emails, promotional and marketing calls, and newsletters. These communications may pertain to your registration, transactions conducted on the Website, promotional campaigns, updates about our services, and relevant offers from us or our third-party partners (where applicable).

For more information about our privacy practices, if you have questions, or if you would like to make a complaint visit:

support.palmonas.com

or reach out to us at : support@palmonas.com and grievance@palmonas.com

The Company has appointed the following person as GRIEVANCE OFFICER UNDER INFORMATION TECHNOLOGY(REASONABLE SECURITY PRACTICES AND PROCEDURES AND SENSITIVE PERSONAL DATA OR INFORMATION) RULES, 2011

Name: Ashish Pandey

Designation: Customer Support Head

Email: grievance@palmonas.com