Lifetime Warranty Policy

Palmonas provides a Lifetime Warranty on all demi-fine Jewellery pieces, ensuring long-term assurance and usability for customers.

 

  1. For Demi-fine Jewellery : 

 

Scope of Warranty : 

 

  • Covers tarnishing or discoloration of plating on eligible demi-fine Jewellery.

Warranty Resolution & Palmonas Wallet :

 

Time from Delivery
Resolution

0–6 months

Replacement of the item

6–9 months

50% of invoice value in Palmonas Wallet (valid for 6 months)

9–12 months

25% of invoice value in Palmonas Wallet (valid for 6 months)

Beyond 12 months

15% of invoice value in Palmonas Wallet (valid for 6 months)
Palmonas Wallet can be used online or in-store and is not refundable or transferable.

 

Exclusions from Warranty :

 

The Lifetime Warranty does not cover:

  • Damage from regular wear and tear

  • Breakage due to mishandling

  • Loss of stones or crystals

  • Third-party alterations or resizing

  • Custom Made Jewellery sets


  1. For Gold & Lab Grown Diamonds :


Lifetime warranty includes repolishing services for Gold and Lab Grown Diamonds(LGD) products.


  1. How to Raise a Warranty Claim :

 

  1. To initiate a claim, follow these steps :

 

  • Visit a Palmonas Store near you. 

  • Carry the original product and invoice (digital or printed)

  • Store staff will guide you through the process and arrange for QC

If Palmonas store is not accessible to you then in that case:-


  1. Take a clear photograph of the affected item showing the tarnishing.


    1. Email the following to care@palmonas.com :

  • Subject line: “Warranty Request – [Your Order Number]”

  • Description of the issue

  • Photo evidence


  1. Once approved, self-ship the product to :

    Palmonas Warranty Desk, Office No 501/502/503/504/505(A), 5th Floor, Verdant 84, Plot 1, Lane Z, Koregaon Park Annexe, Mundhwa, Pune, Maharashtra – 411036 


  1. Share courier details and AWB number in the same email thread.

 

Additional Notes :

  • Claims are subject to inspection and validation by the Palmonas team.

  • Palmonas reserves the right to decline a claim if the issue does not fall within warranty terms.