Sweet Serenade Valentine Box
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FLAT 25% OFF on Mangalsutras
The "Sweet Serenade Valentine Box" from Palmonas is a romantic treasure trove designed to express affection in every detail. Unveil the magic within this curated box, featuring a heart pendant necklace symbolizing love's eternal embrace and beautifully crafted earrings that radiate elegance. Complementing these exquisite adornments are chocolates, offering a delectable treat for your senses. Express your heartfelt gratitude with thoughtfully designed thank-you cards, adding a personal touch to your sentiments. The "Sweet Serenade Valentine Box" is a perfect fusion of romance and indulgence, making it an ideal gift to celebrate love on Valentine's Day.
Brand owned and marketed by:
Demifine Fashion Private Limited
CLUB HOUSE, S NO. 26/13/B/1A25/B, WINTERBERRY PURPLE CO-OPERATIVE HOUSING SOCIETY LIMITED, KOREGAON PARK, LANE NO.8, Pune, Maharashtra, 411001
Country of origin:
India
Brand:
PALMONAS
Typically arrives in 3-4 Days
CHECK PINCODE
2 Days Return
10 Days Exchange
Cash On Delivery
Return & Exchange Policy
At Palmonas, shop with confidence with our no questions asked return policy. Here’s our clear and transparent policy for returns, exchanges, and refunds.
For Demifine, Gold, and Lab-Grown Diamonds (LGD) :
-
You can raise a return request from here within 2 days of the delivery of the order.
-
Items sold under special offers where you have applied a coupon code at checkout are not eligible for returns.
-
Items sold at a strike-through or discounted price (without applying a coupon) are eligible for return.
Return Conditions :
-
Items must be unused, with original packaging and tags intact.
-
An unboxing video is required to process any claims for missing items in your order. Please ensure you record the package being opened from the sealed state for your claim to be considered..
Initiating a Return Request :
-
Go to the Return/Exchange section on the Palmonas website or app menu, or follow this link: https://palmonas.clickpost.ai/en/returns
-
Enter your Palmonas Order ID and Contact Number. Ensure the Order ID is correctly entered, beginning with #PM1570.
-
Choose the items you wish to return.
-
Provide necessary details: select a return reason, upload a minimum of two images, specify the pickup address and date, and choose your refund method.
-
Review your information and confirm the return request.
Refunds :
-
Refunds are processed in 7–10 working days as per RBI guidelines, following item pickup and verification.
-
Prepaid orders : Refunded to original payment method.
-
COD orders : Refunded to UPI or bank account provided by you.
-
LGD orders :
LGD products can only be exchanged for other LGD items.
If a customer wishes to exchange an LGD item for a Demifine product, the total value of the selected Demifine items must be equal to or greater than the value of the LGD item.
If the value is lower, the remaining balance will be issued as store credit, which can be redeemed at checkout.
Non-Returnable Items
-
Orders placed using any sale or discount code.
-
Custom-made or personalized Jewellery.
-
Goodbye sale or clearance products (as mentioned on product page).
Exchange Policy – Within 10 Days
|
Issue Faced |
Exchange Process |
|
Damaged Item |
Exchange with same item |
|
Wrong Item Received |
Exchange with same item |
|
Size Issue |
Exchange with same variant item |
-
If the exact item is not available, our team will assist you with the closest available variant or process a refund.
Initiating an Exchange Request :
-
Go to the Return/Exchange section on the Palmonas website or app menu, or follow this link : https://palmonas.clickpost.ai/en/returns
-
Enter your Palmonas Order ID and Contact Number. Ensure the Order ID is correctly entered, beginning with #PM1570.
-
Choose the specific items from your order that you wish to exchange.
-
Provide Required Information :
-
Specify an exchange reason.
-
Upload at least two images of the items.
-
Enter your pickup address and preferred date.
-
Choose whether you want an exchange for the same item or for a different size/color.
-
Review all provided information and finalize your exchange request..
Need Help?
Email us at care@palmonas.com anytime — we’re always here to help.
Return & Exchange Policy
At Palmonas, shop with confidence with our no questions asked return policy. Here’s our clear and transparent policy for returns, exchanges, and refunds.
For Demifine, Gold, and Lab-Grown Diamonds (LGD) :
-
You can raise a return request from here within 2 days of the delivery of the order.
-
Items sold under special offers where you have applied a coupon code at checkout are not eligible for returns.
-
Items sold at a strike-through or discounted price (without applying a coupon) are eligible for return.
Return Conditions :
-
Items must be unused, with original packaging and tags intact.
-
An unboxing video is required to process any claims for missing items in your order. Please ensure you record the package being opened from the sealed state for your claim to be considered..
Initiating a Return Request :
-
Go to the Return/Exchange section on the Palmonas website or app menu, or follow this link: https://palmonas.clickpost.ai/en/returns
-
Enter your Palmonas Order ID and Contact Number. Ensure the Order ID is correctly entered, beginning with #PM1570.
-
Choose the items you wish to return.
-
Provide necessary details: select a return reason, upload a minimum of two images, specify the pickup address and date, and choose your refund method.
-
Review your information and confirm the return request.
Refunds :
-
Refunds are processed in 7–10 working days as per RBI guidelines, following item pickup and verification.
-
Prepaid orders : Refunded to original payment method.
-
COD orders : Refunded to UPI or bank account provided by you.
-
LGD orders :
LGD products can only be exchanged for other LGD items.
If a customer wishes to exchange an LGD item for a Demifine product, the total value of the selected Demifine items must be equal to or greater than the value of the LGD item.
If the value is lower, the remaining balance will be issued as store credit, which can be redeemed at checkout.
Non-Returnable Items
-
Orders placed using any sale or discount code.
-
Custom-made or personalized Jewellery.
-
Goodbye sale or clearance products (as mentioned on product page).
Exchange Policy – Within 10 Days
|
Issue Faced |
Exchange Process |
|
Damaged Item |
Exchange with same item |
|
Wrong Item Received |
Exchange with same item |
|
Size Issue |
Exchange with same variant item |
-
If the exact item is not available, our team will assist you with the closest available variant or process a refund.
Initiating an Exchange Request :
-
Go to the Return/Exchange section on the Palmonas website or app menu, or follow this link : https://palmonas.clickpost.ai/en/returns
-
Enter your Palmonas Order ID and Contact Number. Ensure the Order ID is correctly entered, beginning with #PM1570.
-
Choose the specific items from your order that you wish to exchange.
-
Provide Required Information :
-
Specify an exchange reason.
-
Upload at least two images of the items.
-
Enter your pickup address and preferred date.
-
Choose whether you want an exchange for the same item or for a different size/color.
-
Review all provided information and finalize your exchange request..
Need Help?
Email us at care@palmonas.com anytime — we’re always here to help.
Return & Exchange Policy
At Palmonas, shop with confidence with our no questions asked return policy. Here’s our clear and transparent policy for returns, exchanges, and refunds.
For Demifine, Gold, and Lab-Grown Diamonds (LGD) :
-
You can raise a return request from here within 2 days of the delivery of the order.
-
Items sold under special offers where you have applied a coupon code at checkout are not eligible for returns.
-
Items sold at a strike-through or discounted price (without applying a coupon) are eligible for return.
Return Conditions :
-
Items must be unused, with original packaging and tags intact.
-
An unboxing video is required to process any claims for missing items in your order. Please ensure you record the package being opened from the sealed state for your claim to be considered..
Initiating a Return Request :
-
Go to the Return/Exchange section on the Palmonas website or app menu, or follow this link: https://palmonas.clickpost.ai/en/returns
-
Enter your Palmonas Order ID and Contact Number. Ensure the Order ID is correctly entered, beginning with #PM1570.
-
Choose the items you wish to return.
-
Provide necessary details: select a return reason, upload a minimum of two images, specify the pickup address and date, and choose your refund method.
-
Review your information and confirm the return request.
Refunds :
-
Refunds are processed in 7–10 working days as per RBI guidelines, following item pickup and verification.
-
Prepaid orders : Refunded to original payment method.
-
COD orders : Refunded to UPI or bank account provided by you.
-
LGD orders :
LGD products can only be exchanged for other LGD items.
If a customer wishes to exchange an LGD item for a Demifine product, the total value of the selected Demifine items must be equal to or greater than the value of the LGD item.
If the value is lower, the remaining balance will be issued as store credit, which can be redeemed at checkout.
Non-Returnable Items
-
Orders placed using any sale or discount code.
-
Custom-made or personalized Jewellery.
-
Goodbye sale or clearance products (as mentioned on product page).
Exchange Policy – Within 10 Days
|
Issue Faced |
Exchange Process |
|
Damaged Item |
Exchange with same item |
|
Wrong Item Received |
Exchange with same item |
|
Size Issue |
Exchange with same variant item |
-
If the exact item is not available, our team will assist you with the closest available variant or process a refund.
Initiating an Exchange Request :
-
Go to the Return/Exchange section on the Palmonas website or app menu, or follow this link : https://palmonas.clickpost.ai/en/returns
-
Enter your Palmonas Order ID and Contact Number. Ensure the Order ID is correctly entered, beginning with #PM1570.
-
Choose the specific items from your order that you wish to exchange.
-
Provide Required Information :
-
Specify an exchange reason.
-
Upload at least two images of the items.
-
Enter your pickup address and preferred date.
-
Choose whether you want an exchange for the same item or for a different size/color.
-
Review all provided information and finalize your exchange request..
Need Help?
Email us at care@palmonas.com anytime — we’re always here to help.
